At Osho Om Textures, operating under the brand name Shanti Mohalla, we are committed to delivering fabrics in good condition and as described on our website.
We offer a 7-day return policy for eligible products. Please read the following conditions carefully before requesting a return, refund, or replacement.
1. 7-Day Return Policy
Customers may request a return within 7 days from the date of delivery.
To be eligible for a return, the fabric must:
- Be in the same condition in which it was delivered.
- Be unused and unwashed.
- Not be cut, stitched, altered, or modified.
- Not be torn, stained, damaged, or soiled.
- Not have been exposed to water or moisture.
- Be returned with its original packaging and tags, where applicable.
Any fabric that has been used, washed, cut, stitched, altered, stained, torn, or otherwise damaged after delivery will not be eligible for return or refund.
2. Inspect Fabric Before Cutting or Stitching
Because our products are sold as fabrics, customers are strongly advised to inspect the fabric immediately after delivery and before cutting, stitching, washing, dyeing, or otherwise modifying it.
Once fabric has been cut or modified, it cannot generally be returned because it is no longer in its original condition.
3. Damaged, Wet or Defective Fabric
If you receive a product that is:
- Wet or moisture-damaged
- Torn
- Physically damaged
- Defective
- Incorrectly delivered
- Significantly different from the product ordered
please contact us within 48 hours of delivery.
Please provide your order number along with clear photographs and/or videos showing the issue.
After verification, if the issue is confirmed to have occurred before or during delivery, we will arrange a replacement with new fabric, subject to availability.
4. Replacement
For an eligible damaged or defective product, we will replace the affected fabric with new fabric.
If the exact product is unavailable, we may contact you to discuss an appropriate alternative or, where applicable, a refund.
The replacement process may require the original product to be returned and inspected before the replacement is dispatched.
5. Refund
For an eligible return that meets the conditions of this policy, the refund will be processed after we receive and inspect the returned product.
Once the return is approved, the refund will generally be processed to the original payment method used for the purchase.
The time taken for the refund to appear in your bank account may vary depending on the payment gateway, bank, or financial institution.
6. Return Shipping
For returns due to a change of mind or other customer-related reasons, applicable return shipping charges may be borne by the customer.
For products confirmed to have been delivered damaged, defective, wet, or incorrect, we will provide appropriate assistance with the return and replacement process.
7. Non-Returnable Products
A return or refund will generally not be accepted if the fabric:
- Has been cut
- Has been stitched
- Has been washed
- Has been dyed
- Has been altered
- Has been used
- Has stains or marks caused after delivery
- Has been torn or damaged after delivery
- Has been exposed to water or moisture after delivery
- Is not returned in its original condition
8. How to Request a Return or Replacement
To request a return, refund, or replacement, contact us within the applicable time period with:
- Order number
- Customer name
- Registered phone number
- Product name
- Reason for the request
- Clear photographs/videos of the product, where applicable
Contact Details
Osho Om Textures
Brand: Shanti Mohalla
Email: premsetu@gmail.com
Customer Support:
8929212104
9999740007
WhatsApp:
8929212113
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may be accepted if the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
10. Product Inspection
All returned products may be inspected before a return, refund, or replacement is approved.
We reserve the right to reject a return or refund request if the product does not meet the conditions mentioned in this policy.
11. Important Notice for Fabric Buyers
Please inspect your fabric immediately after delivery and before cutting, stitching, washing, dyeing, or using it.
Any issue with the fabric should be reported within the applicable timeframe so that we can investigate and assist you promptly.
12. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, services, or applicable requirements.
Any updated policy will be published on this page with a revised effective date.
Contact Information
Osho Om Textures
X3469, Raghubarpura No. 2,
Opp. Street 15, Shanti Mohalla,
Delhi – 110031, India
Email: premsetu@gmail.com
Phone: 8929212104 / 9999740007
WhatsApp: 8929212113
Website: https://shantimohalla.com/