Welcome to Shanti Mohalla, operated by Osho Om Textures.

These Terms & Conditions govern your access to and use of https://shantimohalla.com/ and your purchase of products through our Website.

By accessing our Website, creating an account, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use the Website.

1. BUSINESS INFORMATION

Legal Business Name: Osho Om Textures
Brand Name: Shanti Mohalla

Registered/Business Address:
X3469, Raghubarpura No. 2,
Opp. Street 15, Shanti Mohalla,
Delhi – 110031, India

Website: https://shantimohalla.com/

Email: premsetu@gmail.com

Customer Support:
8929212104
9999740007

WhatsApp:
8929212113

2. ABOUT OUR PRODUCTS

Shanti Mohalla is a B2B fabric supplier offering fabrics to businesses including manufacturers, boutiques, designers, retailers, resellers and other customers.

Our product listings may contain information including:

Fabric type
Fabric composition
Colour
Pattern/design
Width
Price
Available quantity
Minimum order quantity, where applicable
Other product specifications

We make reasonable efforts to ensure that product descriptions, images and specifications are accurate.

However, actual colours may vary slightly from images displayed on different screens and devices due to differences in display settings, lighting and photography.

3. PRICES

All product prices displayed on the Website are subject to change without prior notice.

The applicable price for an order will generally be the price displayed on the Website at the time the order is placed, subject to any applicable taxes, shipping charges, discounts or other charges displayed during checkout.

We reserve the right to correct pricing, typographical or product information errors.

If an order has been placed based on an obvious pricing error, we may contact the customer before processing the order.

4. PRODUCT AVAILABILITY

All products are subject to availability.

We make reasonable efforts to maintain accurate inventory information. However, availability may change due to sales, stock movement, production or other circumstances.

If a product becomes unavailable after an order has been placed, we may contact you to offer an appropriate alternative or process a refund for the unavailable product, as applicable.

5. WHOLESALE AND BULK ORDERS

Shanti Mohalla primarily serves business and wholesale customers.

Bulk orders may be subject to:

Minimum order quantities
Product availability
Quantity limitations
Special pricing
Separate quotations
Additional processing or delivery requirements

Where a customer requests a bulk quotation, the final price and terms may be confirmed separately before the order is processed.

6. MINIMUM ORDER QUANTITY

Certain products may have a specified Minimum Order Quantity (MOQ).

Where an MOQ is applicable, it will be displayed on the relevant product page or communicated to the customer before order confirmation.

Customers are responsible for reviewing the applicable MOQ before placing an order.

7. ORDERS

When you place an order through our Website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, WhatsApp, SMS or another available communication method.

An order confirmation does not necessarily guarantee that the order will be fulfilled if:

The product becomes unavailable
There is an obvious pricing or listing error
The transaction is suspected to be fraudulent
The order cannot be fulfilled due to circumstances beyond our reasonable control
Other legitimate operational reasons prevent fulfilment

If we are unable to fulfil an accepted order, we will contact you and, where applicable, arrange a refund for the amount paid for the affected order/product.

8. CUSTOMER ACCOUNT

Customers may create an account on our Website.

You are responsible for:

Providing accurate information
Maintaining the confidentiality of your login credentials
Keeping your account information updated
Not sharing your account credentials with unauthorised persons

You should notify us if you believe that your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful or otherwise prohibited activities.

9. PAYMENT

We may provide payment methods including:

UPI
Credit cards
Debit cards
Net banking
Other payment methods supported by our payment service provider

Online payments may be processed through Cashfree or another payment service provider made available on the Website.

Payment processing may be subject to the payment provider’s own terms and policies.

An order may only be processed after successful payment confirmation where prepaid payment is required.

10. SHIPPING AND DELIVERY

We aim to process and dispatch orders within the timeframe communicated on the Website or during order confirmation.

Delivery timelines may vary depending on:

Order quantity
Product availability
Destination
Courier/logistics provider
Weather
Public holidays
Transportation delays
Other circumstances outside our reasonable control

Once an order has been handed over to a shipping/logistics provider, delivery may be subject to the provider’s operational timelines.

Customers should ensure that the shipping address and contact information provided during checkout are accurate.

For complete information, please refer to our Shipping & Delivery Policy.

11. INSPECTION OF FABRIC

Customers are strongly advised to inspect the fabric immediately after delivery and before cutting, stitching, washing, dyeing or otherwise modifying the fabric.

Any issue with the product should be reported within the timeframe specified in our Return & Refund Policy.

Once fabric has been cut or materially altered, it may no longer qualify for return or refund.

12. RETURNS, REFUNDS AND REPLACEMENTS

Our Return & Refund Policy forms part of these Terms & Conditions.

Eligible customers may request a return within 7 days from the date of delivery, subject to the conditions specified in our Return & Refund Policy.

Products must generally be:

Unused
Unwashed
Uncut
Unstitched
Unaltered
Free from stains and damage
In the same condition as delivered

For fabric that is received wet, torn, defective, damaged or incorrect, customers should contact us within 48 hours of delivery with appropriate photographs/videos.

Where the issue is verified, we may provide a replacement with new fabric, subject to availability.

Please refer to our complete Return & Refund Policy for details.

13. CANCELLATION OF ORDERS

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation may be possible if the order has not yet been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

14. CUSTOMER RESPONSIBILITIES

When using our Website, you agree:

To provide accurate information
Not to use the Website for unlawful purposes
Not to attempt to gain unauthorised access to our Website or systems
Not to interfere with Website security or functionality
Not to submit fraudulent orders
Not to misuse promotional offers
Not to impersonate another person or business
Not to use our Website to conduct fraudulent or abusive activities

15. INTELLECTUAL PROPERTY

All content available on the Website, including where applicable:

Logos
Brand names
Product images
Product descriptions
Graphics
Website design
Text
Videos
Other visual and written content

is owned by or licensed to Osho Om Textures/Shanti Mohalla unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our Website content without prior written permission.

16. PRODUCT IMAGES AND COLOUR VARIATIONS

We make reasonable efforts to display products accurately.

However, fabric colours may appear slightly different depending on:

Device screen settings
Lighting conditions
Photography
Camera settings
Display technology

Minor colour variations that do not materially affect the product may not constitute a product defect.

17. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning properly.

However, we do not guarantee that the Website will always be:

Available without interruption
Free from errors
Free from technical issues
Completely secure
Free from viruses or other harmful components

Website availability may occasionally be affected by maintenance, technical problems, hosting issues, security incidents or circumstances beyond our reasonable control.

18. THIRD-PARTY SERVICES

Our Website may use third-party services including payment processors, analytics providers, advertising platforms, shipping providers and communication services.

These services may have their own terms and policies.

We are not responsible for the independent policies or practices of third-party service providers.

19. PRIVACY

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

20. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Osho Om Textures shall not be liable for losses arising from circumstances beyond our reasonable control, including:

Courier or transportation delays
Natural disasters
Government restrictions
Internet or technology failures
Payment-provider failures
Third-party service interruptions
Events outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

21. FORCE MAJEURE

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fire, flood, strikes, transportation disruptions, government actions, civil disturbances, technical failures, supply disruptions or other unforeseen events.

22. FRAUDULENT TRANSACTIONS

We reserve the right to cancel or investigate orders that appear to involve:

Fraud
Unauthorised payment
Suspicious activity
Abuse of promotional offers
Incorrect or misleading customer information
Multiple fraudulent orders

Where appropriate, we may report suspected fraudulent activity to relevant authorities or payment service providers.

23. COMMUNICATIONS

By providing your contact information and using our Website, you agree that we may contact you regarding:

Orders
Payments
Delivery
Account-related matters
Customer support
Returns and refunds
Important service updates

Where permitted and where you have provided appropriate consent, we may also send promotional communications through email or WhatsApp.

You may opt out of promotional communications at any time.

24. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant location of the business, subject to applicable law.

25. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

Changes will become effective when the updated Terms & Conditions are published on this page, unless otherwise stated.

You should review this page periodically for the latest version.

26. CONTACT US

If you have questions regarding these Terms & Conditions, please contact us:

Osho Om Textures
Brand: Shanti Mohalla

Address:
X3469, Raghubarpura No. 2,
Opp. Street 15, Shanti Mohalla,
Delhi – 110031, India