{"id":3,"date":"2026-08-14T07:08:32","date_gmt":"2026-08-14T07:08:32","guid":{"rendered":"https:\/\/shantimohalla.com\/?page_id=3"},"modified":"2026-08-19T07:03:38","modified_gmt":"2026-08-19T07:03:38","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/shantimohalla.com\/index.php\/privacy-policy\/","title":{"rendered":"PRIVACY POLICY"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Osho Om Textures (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) operates the website <strong>Shanti Mohalla<\/strong>, available at <strong><a href=\"https:\/\/shantimohalla.com\/\">https:\/\/shantimohalla.com\/<\/a><\/strong> (&#8220;Website&#8221;).<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We respect your privacy and are committed to protecting the personal information you provide while using our Website, purchasing our products, contacting us, or communicating with us through our services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By using our Website, creating an account, submitting an enquiry, or placing an order, you acknowledge that you have read and understood this Privacy Policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. INFORMATION WE COLLECT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may collect personal information that you provide directly to us when you use our Website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A. Information provided when placing an order<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you purchase products from our Website, we may collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name<\/li>\n\n\n\n<li>Mobile\/telephone number<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Billing address<\/li>\n\n\n\n<li>Shipping\/delivery address<\/li>\n\n\n\n<li>Order details<\/li>\n\n\n\n<li>Products purchased<\/li>\n\n\n\n<li>Quantity ordered<\/li>\n\n\n\n<li>Transaction\/order reference information<\/li>\n\n\n\n<li>Information required to process and fulfil your order<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">B. Account information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you create an account on our Website, we may collect information associated with your account, including your name, email address, phone number, addresses and order history.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">C. Contact and enquiry information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you contact us through our Website, email, phone, WhatsApp or other communication channels, we may collect information that you voluntarily provide, including your name, phone number, email address and details of your enquiry.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D. Automatically collected information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you visit our Website, certain technical information may be collected automatically, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Browser type<\/li>\n\n\n\n<li>Device type<\/li>\n\n\n\n<li>Operating system<\/li>\n\n\n\n<li>Pages visited<\/li>\n\n\n\n<li>Website interactions<\/li>\n\n\n\n<li>Approximate location information<\/li>\n\n\n\n<li>Referral\/source information<\/li>\n\n\n\n<li>Date and time of visits<\/li>\n\n\n\n<li>Other technical and usage information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This information may be collected through cookies, analytics tools and similar technologies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">2. HOW WE USE YOUR INFORMATION<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We may use the information we collect to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Process and fulfil orders<\/li>\n\n\n\n<li>Process payments<\/li>\n\n\n\n<li>Deliver products<\/li>\n\n\n\n<li>Provide customer support<\/li>\n\n\n\n<li>Communicate with you regarding your orders<\/li>\n\n\n\n<li>Create and manage customer accounts<\/li>\n\n\n\n<li>Respond to enquiries<\/li>\n\n\n\n<li>Provide quotations and bulk-order assistance<\/li>\n\n\n\n<li>Maintain and improve our Website<\/li>\n\n\n\n<li>Understand how visitors use our Website<\/li>\n\n\n\n<li>Analyse website performance and user behaviour<\/li>\n\n\n\n<li>Detect, prevent and investigate fraud, abuse or security issues<\/li>\n\n\n\n<li>Maintain business and transaction records<\/li>\n\n\n\n<li>Comply with applicable legal and regulatory requirements<\/li>\n\n\n\n<li>Send promotional communications where permitted and where you have provided appropriate consent or otherwise permitted us to do so<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">3. PAYMENT INFORMATION<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Payments made through our Website may be processed through <strong>Cashfree<\/strong> or other payment service providers made available on the Website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the payment method selected, you may be able to pay using methods such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>UPI<\/li>\n\n\n\n<li>Debit cards<\/li>\n\n\n\n<li>Credit cards<\/li>\n\n\n\n<li>Net banking<\/li>\n\n\n\n<li>Other payment methods supported by the payment service provider<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Payment information may be processed directly by the relevant payment service provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not intend to store complete debit-card, credit-card or banking credentials on our own servers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Payment providers may collect and process payment and transaction information in accordance with their own privacy policies and terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">4. THIRD-PARTY SERVICE PROVIDERS<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We may use third-party service providers to operate and improve our Website and business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These may include:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Payment Services<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We plan to use <strong>Cashfree<\/strong> to facilitate online payments.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Analytics<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use <strong>Google Analytics 4 (GA4)<\/strong> to understand Website traffic, usage patterns and performance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Google Tag Manager<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may use <strong>Google Tag Manager<\/strong> to manage Website tags and tracking technologies.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Advertising<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may use <strong>Meta Pixel<\/strong> and related Meta advertising technologies to measure advertising performance, understand Website activity and deliver or measure relevant advertising.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Communication Services<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We may use email and WhatsApp to communicate with customers and, where permitted, send promotional communications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Third-party providers may process information in accordance with their own privacy policies and terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">5. COOKIES AND SIMILAR TECHNOLOGIES<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Our Website may use cookies and similar technologies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cookies are small files stored on your device that help websites remember information and understand how visitors interact with them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may use cookies for purposes including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintaining shopping-cart functionality<\/li>\n\n\n\n<li>Keeping customers logged into their accounts<\/li>\n\n\n\n<li>Remembering preferences<\/li>\n\n\n\n<li>Processing orders<\/li>\n\n\n\n<li>Improving Website functionality<\/li>\n\n\n\n<li>Analytics and performance measurement<\/li>\n\n\n\n<li>Understanding Website usage<\/li>\n\n\n\n<li>Measuring advertising performance<\/li>\n\n\n\n<li>Supporting marketing and remarketing activities<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Some cookies may be placed by third-party services such as analytics, advertising, payment or other technology providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can control or disable certain cookies through your browser settings. However, disabling essential cookies may affect certain Website functions, including account, cart or checkout functionality.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">6. GOOGLE ANALYTICS<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We use Google Analytics 4 to understand how visitors interact with our Website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Google Analytics may collect information such as device information, approximate location, pages viewed, interactions and other usage information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We use this information primarily for website analytics, performance improvement and understanding customer behaviour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Google may process information in accordance with its own privacy policies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">7. MARKETING AND PROMOTIONAL COMMUNICATIONS<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">With your permission where required, we may send promotional communications through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email<\/li>\n\n\n\n<li>WhatsApp<\/li>\n\n\n\n<li>Other communication channels that you have provided or opted into<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These communications may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New fabric collections<\/li>\n\n\n\n<li>Product launches<\/li>\n\n\n\n<li>Wholesale offers<\/li>\n\n\n\n<li>Discounts<\/li>\n\n\n\n<li>Bulk-order opportunities<\/li>\n\n\n\n<li>Business updates<\/li>\n\n\n\n<li>Other promotional information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You may opt out of promotional communications by contacting us or using the unsubscribe\/opt-out mechanism provided in the relevant communication.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that even after opting out of marketing communications, we may still contact you regarding important transactional matters such as orders, payments, delivery, account security or customer-service issues.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">8. META PIXEL AND ADVERTISING<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We may use Meta Pixel and related advertising technologies on our Website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These technologies may help us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Measure advertising effectiveness<\/li>\n\n\n\n<li>Understand Website conversions<\/li>\n\n\n\n<li>Understand how visitors interact with our Website<\/li>\n\n\n\n<li>Create audiences for advertising<\/li>\n\n\n\n<li>Deliver relevant advertising<\/li>\n\n\n\n<li>Measure and improve our marketing campaigns<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Information collected through these technologies may be processed by Meta in accordance with Meta&#8217;s applicable terms and privacy policies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">9. HOW WE SHARE INFORMATION<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell your personal information as a standalone product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may share information when necessary with trusted service providers and business partners for legitimate business purposes, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment processors<\/li>\n\n\n\n<li>Shipping and logistics providers<\/li>\n\n\n\n<li>Website hosting and technology providers<\/li>\n\n\n\n<li>Analytics providers<\/li>\n\n\n\n<li>Advertising and marketing service providers<\/li>\n\n\n\n<li>Customer communication providers<\/li>\n\n\n\n<li>IT and security service providers<\/li>\n\n\n\n<li>Professional advisers<\/li>\n\n\n\n<li>Government authorities or law-enforcement agencies where required by law<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We only intend to share information to the extent reasonably necessary for the relevant purpose.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">10. SHIPPING AND DELIVERY<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">To fulfil your order, we may share necessary customer information with shipping, courier and logistics providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer name<\/li>\n\n\n\n<li>Phone number<\/li>\n\n\n\n<li>Shipping address<\/li>\n\n\n\n<li>Order details<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This information is used to deliver your order and provide delivery-related services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">11. DATA SECURITY<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">12. DATA RETENTION<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We retain personal information for as long as reasonably necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide our services<\/li>\n\n\n\n<li>Fulfil orders<\/li>\n\n\n\n<li>Maintain business and transaction records<\/li>\n\n\n\n<li>Resolve disputes<\/li>\n\n\n\n<li>Provide customer support<\/li>\n\n\n\n<li>Comply with applicable legal, tax, accounting and regulatory requirements<\/li>\n\n\n\n<li>Prevent fraud and misuse<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">13. YOUR RIGHTS AND CHOICES<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on applicable law, you may have rights relating to your personal information, including the ability to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request information about personal data we hold about you<\/li>\n\n\n\n<li>Request correction of inaccurate information<\/li>\n\n\n\n<li>Request deletion of information where legally permitted<\/li>\n\n\n\n<li>Withdraw consent for certain processing<\/li>\n\n\n\n<li>Opt out of promotional communications<\/li>\n\n\n\n<li>Raise concerns regarding the processing of your information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To make a privacy-related request, contact us using the details provided below.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may need to verify your identity before processing certain requests.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">14. CHILDREN&#8217;S PRIVACY<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Our Website is intended for general users and businesses and is not specifically directed toward children.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not knowingly seek to collect personal information from children where prohibited by applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">15. THIRD-PARTY LINKS<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Our Website may contain links to third-party websites, services or platforms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are not responsible for the privacy practices, content or security of third-party websites.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We encourage users to review the privacy policies of third-party services before providing personal information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">16. BUSINESS TRANSACTIONS<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If our business undergoes a merger, acquisition, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">17. CHANGES TO THIS PRIVACY POLICY<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The updated version will be published on this page with a revised <strong>Effective Date<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We encourage you to periodically review this page for the latest information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">18. CONTACT US<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Osho Om Textures<\/strong><br><strong>Website:<\/strong> <a href=\"https:\/\/shantimohalla.com\/\">https:\/\/shantimohalla.com\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Address:<\/strong><br>X3469, Raghubarpura No. 2,<br>Opp. Street 15, Shanti Mohalla,<br>Delhi \u2013 110031, India<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:premsetu@gmail.com\">premsetu@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer Support:<\/strong><br>8929212104<br>9999740007<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp:<\/strong><br>8929212113<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Osho Om Textures (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) operates the website Shanti Mohalla, available at https:\/\/shantimohalla.com\/ (&#8220;Website&#8221;). We respect your privacy and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"post-meta":{"_wp_page_template":["default"],"_edit_lock":["1787123260:1"],"_edit_last":["1"],"site-container":["default"],"site-header-transparent":["default"],"site-page-header":["default"],"site-sidebar":["default"]},"_links":{"self":[{"href":"https:\/\/shantimohalla.com\/index.php\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shantimohalla.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shantimohalla.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shantimohalla.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shantimohalla.com\/index.php\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/shantimohalla.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":5056,"href":"https:\/\/shantimohalla.com\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions\/5056"}],"wp:attachment":[{"href":"https:\/\/shantimohalla.com\/index.php\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}